Wendy's Training Practice Test 2026 – The Comprehensive All-in-One Guide for Success

The correct approach to resolving a service error is to apologize, correct the mistake promptly, and ensure customer satisfaction. This method directly addresses the issue at hand, demonstrating accountability and a commitment to the customer’s experience. By apologizing, employees acknowledge the inconvenience caused to the customer, which helps to rebuild trust and rapport. Promptly correcting the mistake not only resolves the immediate problem but also reinforces the company's dedication to high-quality service.

Ensuring customer satisfaction goes beyond just fixing the error; it involves actively engaging with the customer to understand their needs and feelings, which may include following up after the resolution to confirm their satisfaction. This comprehensive approach turns a potentially negative experience into a positive one, which is vital for maintaining customer loyalty and a good reputation.

Other options do not effectively contribute to resolving the issue. Blaming the kitchen disregards teamwork and accountability, creating a negative atmosphere. Ignoring the complaint dismisses the customer's concerns and exacerbates dissatisfaction. Offering a discount without addressing the underlying issue could lead to confusion and may not truly resolve the customer's experience. Therefore, the chosen approach is the most effective in fostering a positive outcome after a service error.